Not happy with your purchase? We want you to love your products and we understand how important it is to be 100% satisfied with your tools when it comes to your craft. Please let us know at neoacademylashbrow@gmail.com if you wish to return or replace your item(s) and we will take it back within 14 days of receipt of shipment.

You have 14 days to ship the products back to us in good condition. Please take care to package the product(s) properly. Products damaged during return shipping will not be refunded or credited.Returned shipments will be processed within one week from the time that the items are received. Once approved, please allow up to 10 business days for your credit to be applied to your account or credit card (whichever you selected).